Pongola, South Africa | Posted on 06/29/2026
The Receptionist serves as the central point of contact for guests and plays a key role in delivering a warm, professional, and seamless guest experience within a luxury safari lodge environment. This position ensures accurate information flow, efficient Front of House operations, and consistent service excellence while maintaining the lodge’s standards and values.
Key Responsibilities Guest Experience & Service Deliver exceptional guest service through professional, attentive, and personalised interactions. Welcome guests warmly and ensure a smooth and efficient arrival experience. Manage guest departures accurately and professionally, ensuring a positive final impression. Build and maintain positive guest relationships throughout their stay. Assist guests with enquiries relating to accommodation, dining, activities, and lodge services. Conduct guest courtesy calls to ensure satisfaction and proactively resolve concerns where possible. Front Office Operations Work collaboratively within the Front of House team to ensure smooth daily operations. Maintain clear and effective communication with all departments regarding guest requests and operational requirements. Prepare, maintain, and update daily operational sheets with accurate accommodation, food & beverage, and guest information. Retrieve and verify reservation and guest information from the property management system to ensure operational accuracy. Monitor and respond promptly to reception emails, enquiries, and guest requests. Review reservations daily and elevate discrepancies, special requests, or operational concerns to management where required. Complete all Front of House checklists accurately and within required timeframes. Administration & Compliance Obtain and record essential guest information prior to arrival, including dietary requirements, room preferences, special occasions, and travel details. Ensure guest confidentiality is maintained at all times. Adhere to lodge policies, procedures, safety standards, and data protection requirements. Maintain high standards of professionalism, grooming, and presentation at all times. Core Competencies Strong verbal and written communication skills Excellent customer service and guest relations ability Strong organisational skills and attention to detail Ability to multitask and work under pressure Professionalism, reliability, and discretion Strong problem-solving and guest recovery skills Ability to work effectively within a team environment Cultural awareness and sensitivity Luxury safari lodge environment Remote and team-oriented working environment Shift-based role including weekends and public holidays Outdoor exposure and interaction within a wildlife environment Adherence to lodge safety procedures is essential Requirements MUST SPEAK FRENCH Previous experience in hospitality, reception, or guest relations preferred Experience in a luxury lodge or hotel environment advantageous Computer literacy and experience using reservation or property management systems preferred Ability to work shifts, weekends, and public holidays Salary R12,000.00 a month Live in with meals, single accommodation Medical aid contribution and pension fund #J-18808-Ljbffr
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