ESSENTIAL SKILLS: Experience in Shell, Pearl, Java Script or a higher programming language e.g. Java (4 years +) Understanding and expertise in standard software development methodologies and patterns Experience in integrating complex business information and technical requirements Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter ADVANTAGEOUS SKILLS: Service Now knowledge and experience (3 years +) in Common Service Data Model (CSDM) & Configuration Management Database (CMDB) Knowledge of IT Infrastructure and Platforms Experience and implementation of ITIL v4 Ability to conceptualize complex information and perform detail analysis when required Experience with the Agile Methodology Understanding and implementing automation to increase efficiency and handle repetitive tasks Balancing technical skills with business acumen to align IT goals with business objectives Building and maintaining strong relationships between IT and the business Excelling in clear communication and working well with teams across the organization Being able to identify, analyse, and resolve issues efficiently Excellent analytical and problem-solving skills Excellent communication skills at senior engagement levels Ability to relate and interact with a variety of stakeholders at different organisational levels internationally Strong interpersonal skills, including intercultural understanding Able to work under pressure and be resilient in stressful situations. Remaining calm and patient in stressful situations or when dealing with challenging issues Must be self-motivated and open to learn independently (including learning new tools/applications/systems) Proactive and be able to provide new ideas for improvement of processes and work methods Self-starter Flexibility to take up different tasks in the team and be a team player Approaching problems in a systematic way and finding innovative solutions Collaborating effectively with others to achieve common goals Always considering the impact on the customer and striving to enhance their experience Willing and able to travel international when required ROLE & RESPONSIBILITIES: Support migration/transformation & continuous enhancement of Inter-company IT Cost Charging model in Service Now Continuous enhancement of solutions in Service Now 2nd and 3rd Level Support for Service Now Developing of enhancements, defined in business & IT user stories Responsible for all required documentation including Operations manual, security, test concept etc. IT Testing Creating and updating documentation of user guides and guidelines including operations manuals. Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported. = Supporting IT governance and audit requirements to maintain compliance and operational integrity. Interacting with clients such as IT service consumers, suppliers, and users to maintain service quality and manage relationships QUALIFICATIONS/EXPERIENCE: Fluent English-speaking, including business reading and writing Proven programming skills & experience of 4 years+ (Shell, Pearl, Java Script or a higher programming
language) Information technology qualification (Degree, Diploma, Certificate) Min. ~ 4 years working experience in IT #J-18808-Ljbffr
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language) Information technology qualification (Degree, Diploma, Certificate) Min. ~ 4 years working experience in IT #J-18808-Ljbffr
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