ROLE & RESPONSIBILITIES:
QUALIFICATIONS/EXPERIENCE:
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- Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s).
- Proactively propose solutions to improve the support of (new) business processes.
- Executing the required changes through configuration.
- Interact with consultants of other modules for Integration requirements.
- Preparing test data and documentation, Conducting Unit tests, Regression tests, System Integration security
- tests including recording of results and change management (transport) activities.
- Preparing User manuals and conducting training to business process owners.
- Planning of go live milestones, planning, preparation and execution of migration, cutover and Go-Live as well as post Go-Live support activities.
- Interaction with clients through meetings, calls and emails.
- Support the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service Level Agreements).
- User interface transactional solutions.
- Analyse and scope End-user authorisation roles.
- Update and maintain documentation as an existing systems functionality is changed.
- Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
- Review, Sprint Retrospectives, Sprint Planning meetings etc.
- Ensure availability to work on weekends and public holidays when required
- Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).
QUALIFICATIONS/EXPERIENCE:
- Relevant IT / Business Degree or equivalent experience 6+ years experience
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