Front Office Supervisor
A successful Front Office Supervisor at The Cove is present, engaged, and proactive. They don't simply stay behind the desk waiting for guests to approachthey are walking the property, checking in with guests, supporting their team, anticipating needs, and making sure the Front Office is operating smoothly. They are the person the team can turn to when they need direction and the person guests can rely on when they need assistance. The goal is simple: a welcoming Front Office, an engaged team, and guests who feel genuinely taken care of throughout their stay.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Previous hotel, hospitality, or guest service experience required. Previous supervisory or leadership experience preferred. Strong communication and interpersonal skills. Excellent customer service skills with a genuine interest in helping guests. Strong organizational and time-management skills. Ability to multitask and prioritize in a busy hotel environment. Comfortable handling guest complaints and difficult situations professionally. Familiarity with hotel reservation/front desk systems preferred. Basic computer and administrative skills. Ability to work independently while also being an effective team leader. Must be available to work a flexible schedule, including weekends and holidays as needed.
Ability to stand and walk for extended periods. Ability to move throughout the hotel and property regularly. Ability to lift and carry light items and supplies. Ability to assist guests with luggage or other reasonable guest needs when necessary.
Position: Front Office Supervisor Location: The Cove Employment: Full-Time, Year-Round Hours: Approximately 32 hours per week Schedule: Flexible schedule including weekends and holidays as needed Benefits: Paid Time Off (PTO) and paid sick time, subject to company policy
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