Head Of Reverse Processing

About UsJINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.The Mission & Core ScopeThe Mission: Build, lead, and optimize our dedicated Reverse Processing and Returns department in the Madrid region, ensuring rapid item grading, maximum inventory recovery, and minimized liquidation loss.The Scope: You will take full operational ownership of the returns processing facility/zone—overseeing customer return intake, product quality grading, WMS inventory reintegration, refurbishment workflows, and local liquidation vendor management.Crucial Expectations & Performance TargetsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:Reverse Facility Commissioning: Successfully design and implement the physical layout, sorting rows, and technical grading workflows for e-commerce and bulky returns prior to site launch.Cycle Time Resolution (SLA): Maintain aggressive targets for the time an item takes from arriving at the depot to being completely graded and updated in the system, ensuring customer refunds and restock timelines are minimized.Yield and Recovery Optimization: Implement rigorous item grading matrices to accurately identify resellable stock, maximizing the percentage of items successfully returned to prime storage inventory.Compliance & Discard Governance: Establish audited, cost-effective channels for electrical waste (RAEE), recycling, or localized product liquidation in 100% compliance with Spanish environmental and business regulations.Position RequirementsStrong Inventory & System Mastery: Deep experience with complex Warehouse Management Systems (WMS), item tracking history, and inventory classification logic.Language Proficiency: Professional fluency in English and Spanish is mandatory to govern local warehouse teams, manage local salvage partners, and deliver performance audits to global HQ. Knowledge of Mandarin is a highly valued corporate asset.Operational Flexibility: High adaptability regarding operational timelines, volumes, and task shifting inherent to an expanding national infrastructure launch.