IMPACT Coding Processor

Impact Coding Processor

We are excited to bring on an Impact Coding Processor to support the Producer Solutions Operations business in a work from home environment. As an Impact Coding Processor, you will play a key role in the final stage of the onboarding process for producers and agencies contracting with Lincoln. In this role, you will build and maintain producer hierarchies within the Impact system to ensure accurate reporting and producer compensation while supporting a fast-paced, high-volume, production-driven environment. The ideal candidate is detail-oriented, customer-focused, and comfortable working through complex situations. You will partner with internal stakeholders to gather information, resolve issues, and provide exceptional service while demonstrating strong critical thinking, adaptability, and problem-solving skills. Success in this role also includes identifying opportunities for process improvements that enhance efficiency and the overall customer experience.

What you'll be doing:

• Build producer hierarchies in the Impact system to ensure proper reporting and payment in a fast-paced, high-volume, production driven environment.
• Communicate effectively with internal/external stakeholder to obtain more complex information needed while maintaining a professional demeanor in all interactions.
• Exhibit intermediate critical thinking and problem-solving skills to effectively assist internal/external customers while demonstrating flexibility, adaptability, comfort with ambiguity and responsiveness to meet customer needs.
• Recognize and research issues/concerns and suggest process improvements.

What we're looking for:

• Must-have experience (Required): High School Diploma or GED or minimum Associate degree in lieu of required experience 2-3 Years of Client Customer Support and Operations experience that aligns with the specific responsibilities for this position Excellent written and verbal communication skills Ability to maneuver through multiple systems/databases/platforms/software Ability to be adaptable/flexible as business needs change Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Nice-to-have Experience (Preferred): Knowledge of Producer Solutions Operations and/or Impact experience Ability to evaluate information and the implications of a course of action or solution Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail

Application Deadline: Applications for this position will be accepted through August 14, 2026, subject to earlier closure due to applicant volume.

What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $23.13 - $31.93 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company: Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.