FLSA STATUS: Exempt
DEPARTMENT: ERP
REPORTS TO: ERP Associate Director – ERP
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Hybrid
TRAVEL: Up to 60%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Ability to travel to multiple client locations for implementations throughout the SouthEast United States.
- Ability to install and configure peripheral drivers.
- Reviews contracts for understanding and adherence to the scope of work.
- Consults with and partners with internal and external stakeholders to understand client’s business processes.
- Report project/workstream statuses/risks to Project Managers.
- Sets up and conducts product overview and solution demonstrations.
- Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements.
- Installs databases and software and configures the solution to meet the client’s needs.
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications.
- Trains and/or assists with client/end-user training.
- Provides client support during testing, go live and post go live.
- Triage, debugs and resolves defects.
- Migrates solution to production and performs post-production review.
- Reviews client requests for enhancements and engages with the needed departments for scoping and contracting.
- Works with Support to transition client solutions to the maintenance phase.
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues.
- Facilitates internal and external meetings.
- Maintains positive relationships with both internal and external partners.
- Creates system or implementation process documentation for internal and external stakeholders.
- Provides technical guidance and knowledge transfer to technical client and project team members.
- Develops and improves project and internal documentation and processes.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Associate degree in accounting related field or 2+ years of software/IT client service experience.
- Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java.
- Excellent communication skills with ability to build collaborative relationships.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Detail-oriented.
- Ability to prioritize work and meet deadlines.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- 2+ years’ experience in a software training and implementation environment.
- 2+ years' experience with financials/accounting.
- Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy.
:
Motivations:
EducationRequired
Associates or better in Accounting Systems or related field.
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