We are looking for a full-time, remote Implementation Manager with 3+ years of experience in implementation, onboarding, or client success to join our U.S. client. In this role, you will serve as the primary project manager during client onboarding, guiding new clients through a seamless implementation experience while providing strategic guidance to help them maximize the value of the platform.
Our client provides industry-leading environmental compliance, fuel management, and facility maintenance software used by major fuel networks, including global brands. Their platform helps companies monitor and optimize operations by delivering real-time insights, automating compliance tasks, and ensuring site uptime.
With a mission to make sustainability and operational efficiency seamless, our client is transforming how fuel networks operate. As part of their dynamic, fast-paced engineering team, you'll have the opportunity to work on cloud-based, data-driven solutions that have a direct impact on performance, compliance, and environmental responsibility.
Responsibilities
- Build strong relationships with new clients to ensure a smooth and successful onboarding experience
- Collaborate closely with the sales team to support new business and lead a seamless handoff from sales to customer success
- Serve as the primary project manager during implementation, ensuring timelines, milestones, and deliverables are met
- Deliver training sessions to educate clients on platform applications and best practices
- Provide strategic guidance and recommendations to help clients maximize the value and efficiency of the platform's solutions
- Offer ongoing support and proactive follow-up during the first six months of product adoption
- Contribute to the development and maintenance of client-facing documentation, guides, and resources
- Perform additional duties as needed to support team and business objectives
Required Experience
- Excellent English communication skills, with the ability to engage effectively with stakeholders ranging from Fortune 500 executives to operational teams
- Bachelor's degree required (or equivalent experience)
- 3+ years of experience in implementation, onboarding, or client success roles, preferably within a SaaS environment
- Proficiency with technology platforms and data analysis to support client solutions and decision-making
- Demonstrated strength in project management, including gathering and translating functional requirements
- Proven ability to manage multiple projects simultaneously and prioritize competing demands in a fast-paced environment
- Highly detail-oriented, organized, and proactive, with a strong commitment to delivering an exceptional client experience
- Willingness and ability to travel up to 25% as needed
- Proven delivery experience in a vibrant, dynamic startup environment
- A collaborative approach, a can-do attitude, and a relentless pursuit to attain goals and solve problems
- Trustworthy, team-oriented, and transparent
Desired Experience
- University degree or relevant industry experience
- Industry experience in fuel supply, logistics, and/or fuel compliance
- Advanced degree
- Project Management Professional (PMP) certification
Additional Information
- Knowing your ideas are heard and matter think big!
- You get to own your job and be recognized for your contributions
- Work with smart and creative people
- Making mistakes is human. Let's learn from them. Be transparent!
- We recognize you as an individual no presumptions or judgment. Be the extraordinary you!
- 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
- Start: ASAP
About Velozient
We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoys taking on challenging work, wants to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!
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