Implementation Manager

Company Description

The Implementation Manager is responsible for managing the end‑to‑end installation and implementation of Retail Technology systems across Primark stores. This includes leading multiple concurrent installations (typically up to three at a time) across all Primark territories.

The role requires strong coordination with third‑party vendors, internal Technology teams, Store Development, and Retail Operations to ensure all solutions are delivered on time, within budget, and in line with Primark’s technical and operational standards.

Job Description

What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Do as a Implementation Manager
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Manage the full lifecycle of Technology installations for new stores, refurbishments, and project driven deployments.
• Oversee the planning and implementation of additions, deletions, and major modifications to regional infrastructure.
• Coordinate multiple concurrent installations across several territories.
• Define and schedule required resources for each project, including WAN/LAN infrastructure, EPOS solutions, client devices, audio/visual media solutions, and associated technologies.
• Liaise with Store Development teams and Main Contractors to communicate Technology requirements, installation timelines, equipment delivery, training, and go‑live activities.
• Evaluate project performance, identify risks, and implement corrective actions.
• Engage with internal stakeholders at all levels to resolve or escalate Technology‑related issues.

Qualifications

What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ years’ experience in Retail IT or Technology Implementation Management.
• Strong technical understanding of retail systems and infrastructure, including:
  • Network hardware and communications.
  • EPOS systems and hardware (inc Self-Checkout)
  • Electronic credit/debit card authorisation processes
  • EMV and PCI standards
  • Data flows from store systems to central systems
• Excellent project and implementation management skills, including large‑scale, multi‑site rollouts.
• Analytical thinker with strong problem‑solving abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Customer‑focused mindset with strong commercial awareness.

Additional Information

Working Hours

While core business hours apply for day‑to‑day activity, the position also involves regular evening, overnight, and weekend work to support store installations, cutovers, and go‑live activities across Primark territories. Working time will be managed in line with company policy to ensure appropriate rest and balance.

About Primark

Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shoppers trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.

Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes.