Implementation Project Manager

Join our award winning proptech brand as we revolutionise our software products for our valued Real Estate clientele!

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

The Implementation Project Manager position will work with a cross-functional project team for 9-12 months. This team will collectively launch one of Reaipt’s newest products in market, TrustIQ. Long-term, this role will report to the Implementation Manager and sit with the Operational division. They are responsible for delivering industry-leading implementation experiences for TrustIQ and Reapit’s other products in the ANZ region, enabling our clients to effectively utilise our products.

You’ll be involved in

• Project Management: Lead the planning, execution, and monitoring of implementation projects to deliver a best-in-class service.
• Stakeholder Management: Manage and respond to internal and external stakeholders for the success of implementation projects.
• Escalation Management: Serve as an escalation point for clients during the implementation process or training experience, building and maintaining strong relationships, managing expectations, and ensuring client satisfaction. Escalate through to management and other teams as required.
• Risk Management: Identify potential risks and issues that may impact project delivery, develop mitigation strategies, and proactively address challenges to minimise disruptions.
• Quality Assurance: Conduct self-assessment QA to ensure services are of a consistently high calibre.
• Process Improvement: Continuously evaluate and make suggestions to improve implementation processes and procedures to enhance efficiency and customer satisfaction.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Industry Experience: Experience in Real Estate, Trust Accounting, Reapit PM and / or Project Management.
• Customer centricity: A customer‑centric approach is crucial for ensuring that the Implementations Team consistently delivers exceptional service and exceeds customer expectations.
• Data migration proficiency: A solid understanding of data migration processes and the ability to navigate data migration challenges.
• Communication: Strong communication skills are essential for effectively conveying information, providing feedback, and influencing stakeholders.
• Adaptability: The implementations landscape is constantly evolving, so the ability to adapt to change and embrace new technologies, tools, and processes is essential for staying ahead in the field.
• Project management software: Demonstratable proficiency in Salesforce and Monday.com highly desired.

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 3 months

• Commence delivering basic projects across the Reapit PM / Trust IQ product suite.
• Support the documentation of process changes and updates.
• CSAT of at least 4.75 with response rate of 30%.

Within 6 months

• Proficiency across Reapit PM / Trust IQ basic and advanced implementations.
• CSAT of at least 4.8 with a response rate of 30%.
• Commenced cross skilling into Reapit Lettings products to deliver Reapit One implementations.
• Achieving all KPIs and goals set as per onboarding plan.

We operate a Flexible Working Policy and we would like for you to work from our Brisbane or Sydney office at least 2 days a week.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”