Overall governance
• Ensure understanding of customer service support policies, procedures, and guidelines, in order to understand tasks needed to be carried out according to function’s policies and frameworks, as well as to ensure alignment and compliance with legal regulations and with the company’s overall direction, standards, and governance.
• Support periodic revision of policies, standards, guidelines, work processes and procedures that are relevant to customer service support work, to ensure efficient operation and alignment with company’s policies & compliance with relevant governance.
Function-related accountabilities
• Perform basic activities in executing robust first-tier resolutions that pertains to digital products/solutions developed by WHA, under specific guidelines and manuals, to ensure high-quality service delivery to customers in a timely and professional manner.
• Perform activities in serving as a contact point for internal and external customers over complaints (general/patterned cases) in products and service quality and organize the issuance of trouble tickets to efficiently deliver created tickets to relevant teams.
• Perform basic activities in configuring developed application/ system in order to ensure users' needs are fulfilled in accordance with designed conditions as agreed upon.
• Provide basic technical support to users/ customers, including assisting in walking through specific features, informing of new features and functionalities, reporting application/system malfunctions in order to ensure early identification of product/solution faults, minimization of application/system disruption, and maximization of application/system utilization.
• Perform activities in responding and following up to business users’ requests (general requests) with relevant parties to ensure technical issues are resolved in a timely and efficient manner.
• Perform other relevant basic tasks regarding customer service support operations, including producing relevant documents and reports to support decision-making and facilitate business operations.
WHA Group consists of 4 business areas with an integrated service offering that enables it to provide customers with turn-key solutions:
Logistics – WHA Corporation PCL. Customers can avail of built-to-suit factories, logistics facilities and distribution centers at all times.
Industrial Development – As a world-class industrial estate developer, WHA offers strong and efficient infrastructure, utilities, industrial clusters including automotive and petrochemical clusters, and comprehensive industrial services. Today, WHA Industrial Development Plc. has 11+ industrial estates, mostly located in Rayong, Chonburi (in the EEC) and in Saraburi. WHA is also developing an industrial estate overseas- WHA Industrial Zone 1- Nghe An.
Utilities and Power – As the sole supplier of water and other utilities infrastructure, WHA Utilities and Power Pcl. offers total security to industrial estate customers while enjoying strong partnerships with leading power operators.
Digital Hub – In order to support its customers in their business intelligence operations, WHA Infonite Co., Ltd. actively provides comprehensive data solutions and platforms through its 4 data centers and FTTx.
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