Infrastructure Support Engineer (Java, Aws, Microservices) (Guadalajara)
We are seeking a motivated
Infrastructure Support Engineer with expertise in Java, AWS, and Microservices
to join our dynamic team.
In this role, you will be responsible for maintaining and improving our infrastructure services to ensure optimal performance and reliability.
RESPONSIBILITIES
Maintain speed of response and resolution as defined by Service Level Objectives (SLOs)
Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases
Utilize troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
Document internal classification queries to identify and analyze classes of problems and preventative actions
Communicate effectively with Customer Engineers to drive resolution of complex product bugs
Generate documentation, procedures, and code-level resolutions as required
Engage in community management tasks as needed
Provide customer-specific architectural design solutions within product constraints
Adhere to notification and escalation procedures and maintain standards for operational communications
REQUIREMENTS
2+ years of experience in support projects and/or operating in a 24x7 environment
Advanced English proficiency (B2+/C1)
Proficiency in Linux/Unix including troubleshooting, command line, system constraints, and functionality
Competency in Docker and Kubernetes
Qualifications in systems architecture and infrastructure
Background in authentication, TCP/IP troubleshooting, DNS, and IP routing
Understanding of programming, coding, system design/scaling
Familiarity with web technologies/troubleshooting including HTML, CSS, JS, webservers, and frameworks
Strong analytical skills with capability to break down issues and code
Clear communication skills with the flexibility to interact effectively as part of a general team
WE OFFER
Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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