Infrastructure Support Engineer (Java, Aws, Microservices) (Guadalajara)
We are seeking a motivated Infrastructure Support Engineer with expertise in Java, AWS, and Microservices to join our dynamic team.In this role, you will be responsible for maintaining and improving our infrastructure services to ensure optimal performance and reliability.RESPONSIBILITIESMaintain speed of response and resolution as defined by Service Level Objectives (SLOs)Achieve high customer satisfaction scores and adhere to quality standards in 90% of casesUtilize troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessmentsDocument internal classification queries to identify and analyze classes of problems and preventative actionsCommunicate effectively with Customer Engineers to drive resolution of complex product bugsGenerate documentation, procedures, and code-level resolutions as requiredEngage in community management tasks as neededProvide customer-specific architectural design solutions within product constraintsAdhere to notification and escalation procedures and maintain standards for operational communicationsREQUIREMENTS2+ years of experience in support projects and/or operating in a 24x7 environmentAdvanced English proficiency (B2+/C1)Proficiency in Linux/Unix including troubleshooting, command line, system constraints, and functionalityCompetency in Docker and KubernetesQualifications in systems architecture and infrastructureBackground in HTTP, authentication, TCP/IP troubleshooting, DNS, and IP routingUnderstanding of programming, coding, system design/scalingFamiliarity with web technologies/troubleshooting including HTML, CSS, JS, webservers, and frameworksStrong analytical skills with capability to break down issues and codeClear communication skills with the flexibility to interact effectively as part of a general teamWE OFFERCareer plan and real growth opportunitiesUnlimited access to LinkedIn learning solutionsInternational Mobility Plan within 25 countriesConstant training, mentoring, online corporate courses, eLearning and moreEnglish classes with a certified teacherSupport for employee's initiatives (Algorithms club, toastmasters, agile club and more)Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)Flexible work schedule and dress codeCollaborate in a multicultural environment and share best practices from around the globeHired directly by EPAM & 100% under payrollLaw benefits (IMSS, INFONAVIT, 25% vacation bonus)Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)13 % employee savings fund, capped to the law limitGrocery coupons30 days December bonusEmployee Stock Purchase Plan12 vacations days plus 4 floating daysOfficial Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more#J- *-Ljbffr
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