Integrative Voice Response Engineer

Hiring: IVR Engineer

Location: India

Company: Zensar Technologies

Must-Have Skills:

• 5+ years of experience in IVR development
• Hands-on experience with IVR platforms like Nuance (NDF/Mix preferred), Genesys, Dialogflow, AWS Lex, Avaya, or Cisco
• Strong knowledge of VoiceXML (VXML) and IVR frameworks
• Programming skills in Java / Python / NodeJS / C++
• Experience in Conversational AI / Voice Bot / IVA projects
• Good understanding of NLU & NLP concepts
• Experience in REST API integration
• Knowledge of telephony protocols (SIP, TDM)
• Experience with cloud platforms (AWS / Azure / GCP)
• Basic experience in SQL / NoSQL databases

Preferred Profile:

• Candidates with Nuance IVR development experience
• Exposure to end-to-end IVR lifecycle (design → development → testing → deployment)
• Understanding of contact center ecosystems

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