Key Responsibilities
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Provide an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Work closely with the team / allocated individual in order to upskill knowledge and skills in Operations and Administration.
Manage own development to increase own competencies.
Increase operational efficiency and suggest solutions to enhance cost effectiveness.
Deliver exceptional service that exceeds customers' expectations by resolving queries fast and effectively.
Cultivate and manage objective working relationships with a variety of stakeholders — including end-users, SMEs, project managers and senior staff — by providing input to business requirements and being able to present and sell concepts to clients.
Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments, and take responsibility for coding standards and peer reviews.
Comply with, understand and implement all steps within IT development, and meet governance in terms of legislative and audit requirements during programming execution.
Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definitions) to ensure operational performance.
Produce technical specifications and architecture in accordance with agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
Minimise system downtime through pro-active identification of potential issues, and ensure minimisation of recurring problems by managing defects and performing code reviews.
Monitor systems post-change and pro-actively perform performance analysis to ensure there is no system failure due to capacity.
Maintain maximum system availability by ensuring incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of recurrence.
Manage own development to increase own competencies and develop technical and business skills.
Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify innovative IT solutions in a timely manner.
Supervise the work of other developers, and provide technical assistance to fellow developers and other IT team members.
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