IT PROGRAM MANAGER

About This Job

Do you enjoy being an excellent programmer, love what you do and want to make a difference? Come join us. At TRSL, we give back to our state's teachers by providing retirement security and excellent service. You will join an open and collaborative team ready to drive transformation and excellence. This position is responsible for developing and executing a comprehensive business improvement strategy, partnering with internal stakeholders and external consulting companies to redesign end-to-end workflows, and ensuring alignment with organizational goals. The position drives transformational change, enhances operational efficiency, and ensures that redesigned processes are sustainable, measurable, and fully integrated across the agency.

Why work for TRSL?

• Service All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state's teachers by providing retirement security and excellent service.
• Culture We value and support employees through open communication, professional development, recognition, and by creating a sense of community.
• Growth TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
• Benefits TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.
• Location TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.

Ideal Candidate

• Proven track record delivering process improvement or strategic initiatives.
• Coaching and Development Ability to provide guidance and feedback to help others strengthen specific knowledge/skill area.
• Ability to manage complex, multi-department initiatives. Knowledge on Project Management Agile Methodologies (SCRUM)
• Proven experience developing and executing a strategic plan to redesign end-to-end workflows
• Experience partnering with consulting companies to identify areas for improvement
• Experience enhancing operational efficiency and driving sustainable, measurable outcomes
• Proven ability to unite and motivate teams towards a shared objective, leveraging effective communication and interpersonal skills.
• Adept at managing stress and prioritizing tasks efficiently in high-pressure situations, ensuring timely completion of assigned goals.
• Demonstrated capacity to drive personal productivity and excellence, leveraging intrinsic motivation to excel in tasks and achieve exceptional results.
• Continuous learner, takes initiative, and understands what it takes to get outstanding customer satisfaction
• Adaptable with the ability to work well under pressure and changing priorities.
• Dependable, with a personal commitment to quality and professionalism at all times.
• A good communicator who works effectively in teams and independently and focuses on organizational goals.
• Energetic brings enthusiasm and direction to the team
• Driven works with a sense of urgency in all tasks

Minimum Qualifications

Seven years of experience in information technology; OR Six years of full-time work experience in any field plus five years of experience in information technology; OR An associate's degree in information technology plus five years of experience in information technology; OR A bachelor's degree plus five years of experience in information; OR A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR A master's degree plus four years of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Utilizes recognized project and portfolio management methodologies (e.g., PMI, Agile, PRINCE2) to guide planning, documentation, quality assurance, scope definition, and risk assessment.
• Develops, manages, and monitors multi-year IT programs and projects. Oversees portfolio level activities including prioritization, resource allocation, cost allocation, and alignment with organizational strategy. Monitors progress to ensure timely and successful completion and exercises functional supervision over IT personnel assigned to these projects.
• Actively monitors IT Steering Committee projects to ensure timely and successful completion.
• Leads organization-wide business improvement efforts by developing long-term strategies, redesigning processes, and aligning operational changes with broader agency priorities. Evaluates existing workflows, policies, and systems to identify inefficiencies, then designs optimized future-state processes that enhance service delivery, operational consistency, and customer experience.
• Manages multi-year business improvement projects established by the IT steering committee and TRSL's Strategic Plan.
• Serves as primary contact for third party consultants engaged in business strategy projects.
• Coordinates meetings, workshops and data requests between agency staff and consultants.
• Manages vendor relationships, performance, and accountability throughout the engagement lifecycle.
• Negotiate contracts, scope of works, SLA, and pricing.

Position-Specific Details:

Appointment Type: This vacancy may be filled as a Probation, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.

TRSL will consider candidates eligible for full-time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How to Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants who are qualifying for the position based on college training or receipt of a baccalaureate degree should attach a copy of their college transcript to their online application in order to verify credentials. Transcripts may also be faxed, mailed, or emailed to the contact information below and must be received by the closing date of this posting. An official transcript is required upon hire.

Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.

For further information about this vacancy, contact: Sarah Baldassaro - Human Resources

Teachers' Retirement System of Louisiana

P.O. Box 94123

Baton Rouge, LA 70804

Ph: 225-922-2659

Fax: 225-922-2579

Email: [email protected]

All prospective new hires will be subject to employment eligibility verification via the federal government's E-Verify system.

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace, prohibiting discrimination on the basis of any non-merit factor.