Role: IVR Software Developer
Location: Onsite in Cleveland, OH
W2 Position
Top Skill(s):
1. Java/J2EE strong expertise in backend development.
2. Spring MVC & Spring Boot, Micro Services
3. REST & SOAP Web Services
Name
Required
Experience
Voice XML
Yes
6 + Years
Springboot Microservices
Yes
6 + Years
Contact Center Domain
Yes
6 + Years
Oracle SQL
Yes
6 + Years
J2EE
Yes
6 + Years
REST Web Services
Yes
6 + Years
Spring MVC
Yes
6 + Years
Struts
Yes
6 + Years
Core Development Skills:
Java/J2EE strong expertise in backend development.
Microservices
Struts Framework understanding and experience maintaining legacy systems.
Spring MVC & Spring Boot for building scalable microservices and APIs.
REST & SOAP Web Services API creation and consumption.
JSON/XML data handling.
Front End : JavaServer Page for VoiceXML (JSV) and Java server page.
IVR/Telephony:
Understanding of IVR call flows, SIP
Experience with IVR platforms such as Genesys and cloud telephony (e.g., Twilio, Google Dialogflow).
Familiarity with speech recognition (ASR) and text-to-speech (TTS) engines
Database:
Strong SQL skills with Oracle and PostgreSQL.
Experience with stored procedures, indexing, and query optimization.
Build & Deployment:
CI/CD experience using Git, Maven, Jenkins, or similar tools.
Basic knowledge of Docker and cloud deployment (GCP).
Preferred Skills
Migration of IVR applications from monolithic Struts apps to Spring Boot microservices.
Knowledge of AI-driven conversational IVR solutions.
Years of Experience: 14.00 Years of Experience
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