Java Application Support Developer

Java Application Support Developer
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Location: Mexico
Type: Full-time
Department: Technology
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Summary
Responsibilities
- Support role diagnosing and fixing coding issues within defined SLAs
- Extract diagnosis information from UNIX logs - must be comfortable with UNIX navigation and shell scripting
- Execute on support issues while also building out the function and automating resolution of repeat issues
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks and code snippets to share with clients and internal engineering teams
Eligibility Requirements
- Overall minimum 8 years’ technology experience
- Working knowledge of portfolio analytics and reporting (minimum 3 years)
- 5+ years of hands-on experience with Python and Java coding
- 4+ years working in a UNIX environment
- 3+ years in a support role
- Strong analytical, problem solving, and troubleshooting abilities
- Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations
- Must be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
- Must have a basic knowledge of UI and API integration
- This role requires 5 days working onsite
About eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here