Java Application Support

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
Minimum of 5 years of experience providing Application Support for enterprise applications in production environments.
Strong technical knowledge of: Java, SQL, Unix/Linux, Shell Scripting, Splunk, AppDynamics, ServiceNow, StarFleet
Experience supporting mission‑critical applications within the financial services industry.
Hands‑on experience supporting applications related to:
Electronic invoicing (CFDI generation)
Regulatory reporting platforms (Reportware)
APPIAN workflow and business process automation solutions
Understanding of incident, problem, and change management processes.
Experience using monitoring, logging, and performance analysis tools.
Basic understanding of financial products and banking operations.
Ability to troubleshoot complex production issues using multiple data sources.
Strong analytical and problem‑solving skills.
Excellent customer service, communication, and stakeholder management skills.
Ability to work collaboratively across cross‑functional technology teams.
Experience participating in production releases and post‑deployment validation activities.
Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced environment.
Intermediate English (written and verbal communication).

Responsibilities

Provide functional and technical support for Java‑based applications in production environments, ensuring service availability and operational continuity.
Monitor application health and performance using tools such as Splunk, AppDynamics, and other observability platforms.
Troubleshoot, analyze, and resolve production incidents and problems within established Service Level Agreements (SLAs).
Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
Participate in change management, application deployments, and production release activities.
Execute post‑deployment validation and health checks to ensure application stability and service availability.
Support Disaster Recovery (DR) testing and Business Continuity initiatives.
Develop, maintain, and update technical and operational support documentation.
Analyze applications to identify operational risks, vulnerabilities, and opportunities for performance and security improvements.
Collaborate with Development, Infrastructure, Database, Middleware, and Business teams to ensure timely incident resolution and operational excellence.
Contribute to continuous improvement initiatives by identifying opportunities to automate operational tasks and optimize support processes.
Communicate effectively with internal customers and business stakeholders by providing timely updates on incidents, service requests, and ongoing support activities.