Application Support Engineer – Java
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum of 5 years of experience providing Application Support for enterprise applications in production environments.
- Strong technical knowledge of: Java, SQL, Unix/Linux, Shell Scripting, Splunk, AppDynamics, ServiceNow,StarFleet
- Experience supporting mission-critical applications within the financial services industry.
- Hands-on experience supporting applications related to:
- Electronic invoicing (CFDI generation)
- Regulatory reporting platforms (Reportware)
- APPIAN workflow and business process automation solutions
- Understanding of incident, problem, and change management processes.
- Experience using monitoring, logging, and performance analysis tools.
- Basic understanding of financial products and banking operations.
- Ability to troubleshoot complex production issues using multiple data sources.
- Strong analytical and problem-solving skills.
- Excellent customer service, communication, and stakeholder management skills.
- Ability to work collaboratively across cross-functional technology teams.
- Experience participating in production releases and post-deployment validation activities.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Intermediate English (written and verbal communication).
Responsibilities
- Provide functional and technical support for Java-based applications in production environments, ensuring service availability and operational continuity.
- Monitor application health and performance using tools such as Splunk, AppDynamics, and other observability platforms.
- Troubleshoot, analyze, and resolve production incidents and problems within established Service Level Agreements (SLAs).
- Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
- Participate in change management, application deployments, and production release activities.
- Execute post-deployment validation and health checks to ensure application stability and service availability.
- Support Disaster Recovery (DR) testing and Business Continuity initiatives.
- Develop, maintain, and update technical and operational support documentation.
- Analyze applications to identify operational risks, vulnerabilities, and opportunities for performance and security improvements.
- Collaborate with Development, Infrastructure, Database, Middleware, and Business teams to ensure timely incident resolution and operational excellence.
- Contribute to continuous improvement initiatives by identifying opportunities to automate operational tasks and optimize support processes.
- Communicate effectively with internal customers and business stakeholders by providing timely updates on incidents, service requests, and ongoing support activities.
What we offer:
- USD Payments
- Freelance
- Fully remote
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