Service Desk Technician – Mississauga (12‑Month Contract)
Hatch is currently seeking a Service Desk Technician based in our Mississauga office, reporting to the IT Service Desk team. You will support offices globally. This position is a 12‑month contract.
Responsibilities
- Assist in providing desktop services to end‑users in local offices and remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services.
- Prioritize and manage service support requests in line with expected service level target.
- Monitor and update the service delivery system for assigned tickets and chosen locations and/or projects.
- Deploy image and software to computers locally and remotely.
- Prepare and provide support documentation, including procedural documentation and user/group training as required.
- Manage the breakdown, relocation and set‑up of workstations for user relocations, site relocations, site remodels and new location installations as assigned by the support lead.
- Promote and adhere to departmental and organizational information security policies, standards and procedures.
- Perform other related duties incidental to the work described.
- Strive for excellence in customer service in line with the company values and expectations.
- Work overtime or flexible time when required.
- Travel to different offices and project sites.
Requirements / Qualifications
- College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
- Strong analytical, problem‑solving and troubleshooting skills.
- Ability to function well in a team environment; work independently as needed.
- Strong oral and written proficiency in English.
- Minimum three years of relevant experience in a similar corporate service desk technical support role.
- All candidates must have legal authorization to work in Canada without employer sponsorship.
- Driver’s license with access to a vehicle on a daily basis.
Competencies
- Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi‑function printers and other computer hardware.
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products is a clear advantage but not required.
- Familiarity with standard helpdesk software and a good knowledge of remote user support.
- Excellent understanding of Microsoft products, including Windows 10/11, Office 365, Teams, SharePoint and OneDrive.
- Provide application support for Adobe products, Bluebeam and other current and in‑house applications within the organization.
- Good understanding of Windows Active Directory user and computer administration; Microsoft Exchange and Office 365 administration is required.
- Exposure to IT Service Management and delivery systems, e.g., Zendesk, ServiceNow, Remedy.
- A+, Network+, Microsoft certifications are an asset.
- Collaborate on exciting projects to develop innovative solutions.
Compensation Range: $27.00 to $35.00/hour
At Hatch, we are committed to fostering a diverse, inclusive workplace that reflects the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.
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