3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systmes 3DEXPERIENCE platform.
This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code (Data Model, JPOs, EKL, Triggers) and platform configurations as code.
Responsibilities
- Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams.
- Drive incident resolution within defined SLAs.
- Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.
- Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets.
- Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues.
- Deliver permanent corrective actions and architectural recommendations rather than tactical workarounds.
- Analyze TomEE/WebSphere application server logs, database execution plans, and client-side traces to identify and remediate performance degradation across 3DEXPERIENCE apps, widgets, and services.
- Interface directly with Dassault Systmes Support by raising and managing Service Requests (SRs) for confirmed product defects.
- Provide structured reproduction steps, diagnostic logs, and test cases to accelerate vendor resolution.
- Support deployment of Hot Fixes, Fix Packs (FP), and Function Releases (FR/FD).
- Contribute to impact analysis, regression validation, and cutover planning for platform upgrades and migrations.
- Maintain a structured knowledge base of known issues, validated workarounds, RCA reports, and operational Run Books to enable upstream support tiers and reduce mean time to resolution (MTTR).
Skills Required
- JavaApp, My SQL/MariaDB, Ansible, GitHub, AIPGEE
- Deep hands-on experience with R2023x and later releases.
- Strong working knowledge of ENOVIA and CATIA modules, including data model architecture and out-of-the-box behaviors.
- Proficiency in Java/J2EE, Python, and JPO (Java Program Object) development and debugging in a 3DEXPERIENCE context.
- Advanced command of MQL (Matrix Query Language) and TCL scripting for diagnostics, automation, and bulk data operations.
- Demonstrated experience with EKL, Business Rules, and Platform Configuration Studio.
- Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and UWA (Universal Web Application) Widgets; familiarity with browser developer tools and network tracing.
- Solid understanding of 3DEXPERIENCE component architecture, including 3DSpace, 3DCompass, 3DPassport, 3DSearch (3DIndex), and 3DDashboard.
- Working knowledge of application servers such as Apache TomEE and IBM WebSphere.
- Ability to write, optimize, and analyze SQL queries against Oracle or Microsoft SQL Server to investigate data inconsistencies, locking, and performance issues.
Experience Required
Minimum 8+ years of overall IT experience, with 5+ years of dedicated experience in 3DEXPERIENCE / ENOVIA development or Level 3 production support. Demonstrated track record of supporting enterprise-scale PLM deployments serving 1,000+ concurrent users.
Prior experience in Manufacturing like automotive or aerospace Experience with mutli PLM environments, like, 3DX and Teamcenter Hands-on experience with DevOps tooling (Jenkins, Git, Bitbucket, Artifactory) for PLM code versioning, build, and deployment automation.
Familiarity with both 3DEXPERIENCE Cloud (SaaS) and On-Premise deployment architectures, including hybrid integration patterns.
Experience with monitoring/observability tools (Splunk, Dynatrace, AppDynamics, ELK) in PLM environments.
Education Required
Bachelor's degree in Computer Science, Information Technology, Mechanical Engineering, or a related discipline. Master's degree preferred.
Education Preferred
Active Dassault Systmes certifications in 3DEXPERIENCE development, administration, or platform management.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.
For applications and inquiries, contact: [email protected]
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