Job Title: Operations Support Coordinator (Java / SQL / Linux)Experience:Minimum 3+ years of relevant experienceRole Overview:We are looking for a proactive and detail-oriented Operations Support Coordinator who will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues.
The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.Key Responsibilities:Coordinate and manage day-to-day operational support activitiesAct as a central point of communication across multiple teams (onshore/offshore)Perform triaging of tickets, ensuring proper categorization and timely routingMonitor and manage escalations, ensuring critical issues are addressed promptlyMaintain visibility on all communication channels and ensure no critical updates are missedIdentify and prioritize alerts/tickets based on impact and urgencyProactively bring key issues, risks, and discussions to management attentionTrack and follow up on tasks in progress, ensuring timely closureFacilitate and manage handover meetings between offshore and US teamsPrepare and circulate Minutes of Meeting (MoM) with clear action items and ownershipEnsure adherence to support processes, SLAs, and operational standardsRequired Skills:Strong coordination and stakeholder management skillsGood understanding of incident management and support processesAbility to prioritize and manage multiple tasks simultaneouslyStrong analytical and problem-solving mindsetTechnical Skills:Java – Working knowledge for troubleshooting and supportSQL – Ability to query databases and analyze dataLinux – Hands-on experience with basic commands and system monitoringPreferred Traits:High sense of ownership and accountabilityStrong attention to detail and follow-throughKey Success Factors:Effective prioritization of tickets and escalationsStrong communication and coordination across teamsMinimal SLA breaches and proactive issue managementClear and structured reporting (MoMs, updates, escalations)About UsInfosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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