Experience:
Minimum 3+ years of relevant experience
Role Overview:
We are looking for a proactive and detail-oriented Operations Support Coordinator who will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues. The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.
Key Responsibilities:
- Coordinate and manage day-to-day operational support activities
- Act as a central point of communication across multiple teams (onshore/offshore)
- Perform triaging of tickets , ensuring proper categorization and timely routing
- Monitor and manage escalations , ensuring critical issues are addressed promptly
- Maintain visibility on all communication channels and ensure no critical updates are missed
- Identify and prioritize alerts/tickets based on impact and urgency
- Proactively bring key issues, risks, and discussions to management attention
- Track and follow up on tasks in progress , ensuring timely closure
- Facilitate and manage handover meetings between offshore and US teams
- Prepare and circulate Minutes of Meeting (MoM) with clear action items and ownership
- Ensure adherence to support processes, SLAs, and operational standards
Required Skills:
- Strong coordination and stakeholder management skills
- Good understanding of incident management and support processes
- Ability to prioritize and manage multiple tasks simultaneously
- Strong analytical and problem-solving mindset
Technical Skills:
- Java – Working knowledge for troubleshooting and support
- SQL – Ability to query databases and analyze data
- Linux – Hands-on experience with basic commands and system monitoring
Preferred Traits:
- High sense of ownership and accountability
- Strong attention to detail and follow-through
Key Success Factors:
- Effective prioritization of tickets and escalations
- Strong communication and coordination across teams
- Minimal SLA breaches and proactive issue management
- Clear and structured reporting (MoMs, updates, escalations)
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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