Java, Sql & Linux Coordinator
Job Title:
Operations Support Coordinator (Java / SQL / Linux)
Experience:
Minimum
3+ years
of relevant experience
Role Overview:
We are looking for a proactive and detail-oriented
Operations Support Coordinator
who will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues. The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.
Key Responsibilities:
Coordinate and manage
day-to-day operational support activities
Act as a central point of
communication across multiple teams (onshore/offshore)
Perform
triaging of tickets
, ensuring proper categorization and timely routing
Monitor and manage
escalations
, ensuring critical issues are addressed promptly
Maintain visibility on
all communication channels
and ensure no critical updates are missed
Identify and
prioritize alerts/tickets
based on impact and urgency
Proactively
bring key issues, risks, and discussions to management attention
Track and follow up on
tasks in progress
, ensuring timely closure
Facilitate and manage
handover meetings between offshore and US teams
Prepare and circulate
Minutes of Meeting (MoM)
with clear action items and ownership
Ensure adherence to support processes, SLAs, and operational standards
Required Skills:
Strong
coordination and stakeholder management
skills
Good understanding of
incident management and support processes
Ability to
prioritize and manage multiple tasks simultaneously
Strong
analytical and problem-solving mindset
Technical Skills:
Java
– Working knowledge for troubleshooting and support
SQL
– Ability to query databases and analyze data
Linux
– Hands-on experience with basic commands and system monitoring
Preferred Traits:
High sense of ownership and accountability
Strong attention to detail and follow-through
Key Success Factors:
Effective prioritization of tickets and escalations
Strong communication and coordination across teams
Minimal SLA breaches and proactive issue management
Clear and structured reporting (MoMs, updates, escalations)
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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