Job Title
Operations Support Coordinator (Java / SQL / Linux)
Experience
Minimum 3+ years of relevant experience.
Role Overview
We are looking for a proactive and detail-oriented Operations Support Coordinator who will be responsible for overseeing day‐to‐day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues.
The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast‐paced support environment.
Key Responsibilities
Coordinate and manage day‐to‐day operational support activities
Act as a central point of communication across multiple teams (onshore/offshore)
Perform triaging of tickets, ensuring proper categorization and timely routing
Monitor and manage escalations, ensuring critical issues are addressed promptly
Maintain visibility on all communication channels and ensure no critical updates are missed
Identify and prioritize alerts/tickets based on impact and urgency
Proactively bring key issues, risks, and discussions to management attention
Track and follow up on tasks in progress, ensuring timely closure
Facilitate and manage handover meetings between offshore and US teams
Prepare and circulate Minutes of Meeting (MoM) with clear action items and ownership
Ensure adherence to support processes, SLAs, and operational standards
Required Skills
Strong coordination and stakeholder management skills
Excellent communication (written and verbal)
Good understanding of incident management and support processes
Ability to prioritize and manage multiple tasks simultaneously
Strong analytical and problem‐solving mindset
Technical Skills
Java – Working knowledge for troubleshooting and support
SQL – Ability to query databases and analyze data
Linux – Hands‐on experience with basic commands and system monitoring
Preferred Traits
High sense of ownership and accountability
Strong attention to detail and follow-through
Experience in global delivery model (onshore/offshore coordination)
Key Success Factors
Effective prioritization of tickets and escalations
Strong communication and coordination across teams
Minimal SLA breaches and proactive issue management
Clear and structured reporting (MoMs, updates, escalations)
EEO Statement
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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