Job Description:
This is an application support engineer role where you will be in charge of receiving incidents and troubleshoot them, related to errors, exceptions, logs, Java debugging and SQL querying.
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
- Be able to install, configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data, configuration and setup in order to investigate possible issues.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications:
- Excellent verbal and written communication skills in English (B2 or higher is a must)
- Bachelor's degree in computer science (or equivalent).
- At least 2 years in technical support facing customers and resolving issues.
- Fast learner with ability to educate themselves on relevant technologies
- 2 years of experience with application development using Object oriented Java, Windows Forms, SQL.
- Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.).
- Integration experience with desktop enterprise software applications.
- Knowledge with Linux, Microsoft Server.
- Knowledge with XML, HTML, PERL.
Additional Information:
This is a hybrid role in Bogotá, Colombia (Cra 7ma #156-10, North Point, Torre Krystal)
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