Title: Java Support Software EngineerLocation: Mexico (REMOTE)Type: Full timeDescriptionResponsibilities:- Work actively with team members to analyze and resolve application issues- Identify defects, discrepancies, and trends by ways of code debugging or log analysis- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly- Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts / processes that can be automated and then work with Engineering team in automating them- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability- Actively participate in Change management process with view to manage risk in production environment- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency- Develop reports that provide trending statistics to track and manage application health and support service performance- Willing to learn and troubleshoot/support proprietary technologies not available through marketplace.
No knowledge of proprietary technologies is required pre-hireMinimum Educational and Experience RequirementsBachelor's degree (U.S. or equivalent) and software development experienceMust Have Skills:-- Computer Science concept of Data Structures in practical use cases- Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders- One of the following Structured or Object-Oriented programming languages: Java- Experience on SQL- Experience on Linux/Unix.Good to have Skills- Experience in the Financial Service Industry- Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud- Degree in Computer ScienceWe are an Equal Opportunity Employer.
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