Job Description:Job Title:Operations Support Coordinator (Java / SQL / Linux)Experience:Minimum3+ yearsof relevant experienceRole Overview:We are looking for a proactive and detail-orientedOperations Support Coordinatorwho will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues.The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.Key Responsibilities:Coordinate and manageday-to-day operational support activitiesAct as a central point ofcommunication across multiple teams (onshore/offshore)Performtriaging of tickets, ensuring proper categorization and timely routingMonitor and manageescalations, ensuring critical issues are addressed promptlyMaintain visibility onall communication channelsand ensure no critical updates are missedIdentify andprioritize alerts/ticketsbased on impact and urgencyProactivelybring key issues, risks, and discussions to management attentionTrack and follow up ontasks in progress, ensuring timely closureFacilitate and managehandover meetings between offshore and US teamsPrepare and circulateMinutes of Meeting (Mo M)with clear action items and ownershipEnsure adherence to support processes, SLAs, and operational standardsRequired Skills:Strongcoordination and stakeholder managementskillsExcellentcommunication (written and verbal)Good understanding ofincident management and support processesAbility toprioritize and manage multiple tasks simultaneouslyStronganalytical and problem-solving mindsetTechnical Skills:Java– Working knowledge for troubleshooting and supportSQL– Ability to query databases and analyze dataLinux– Hands-on experience with basic commands and system monitoringPreferred Traits:High sense of ownership and accountabilityStrong attention to detail and follow-throughExperience inglobal delivery model (onshore/offshore coordination)Key Success Factors:Effective prioritization of tickets and escalationsStrong communication and coordination across teamsMinimal SLA breaches and proactive issue managementClear and structured reporting (Mo Ms, updates, escalations)EEO/About Us :About UsInfosys is a global leader in next-generation digital services and consulting.We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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