Job Description:Job Title:Operations Support Coordinator (Java / SQL / Linux)
Experience:
Minimum3+ yearsof relevant experienceRole Overview:We are looking for a proactive and detail-orientedOperations Support Coordinatorwho will be responsible for overseeing day-to-day support activities, ensuring effective communication across teams, and driving timely resolution of tickets and operational issues.
The ideal candidate will have strong coordination skills, technical awareness, and the ability to manage priorities in a fast-paced support environment.Key Responsibilities:Coordinate and manageday-to-day operational support activities
Act as a central point ofcommunication across multiple teams (onshore/offshore)
Performtriaging of tickets, ensuring proper categorization and timely routing
Monitor and manageescalations, ensuring critical issues are addressed promptly
Maintain visibility onall communication channelsand ensure no critical updates are missed
Identify andprioritize alerts/ticketsbased on impact and urgency
Proactivelybring key issues, risks, and discussions to management attention
Track and follow up ontasks in progress, ensuring timely closure
Facilitate and managehandover meetings between offshore and US teams
Prepare and circulateMinutes of Meeting (Mo M)with clear action items and ownership
Ensure adherence to support processes, SLAs, and operational standardsRequired Skills:Strongcoordination and stakeholder managementskills
Excellentcommunication (written and verbal)
Good understanding ofincident management and support processes
Ability toprioritize and manage multiple tasks simultaneously
Stronganalytical and problem-solving mindsetTechnical Skills:Java– Working knowledge for troubleshooting and support
SQL– Ability to query databases and analyze data
Linux– Hands-on experience with basic commands and system monitoringPreferred Traits:High sense of ownership and accountability
Strong attention to detail and follow-through
Experience inglobal delivery model (onshore/offshore coordination)Key Success Factors:Effective prioritization of tickets and escalations
Strong communication and coordination across teams
Minimal SLA breaches and proactive issue management
Clear and structured reporting (Mo Ms, updates, escalations)EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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