Java Technical Analyst / Developer, Apis - Ams Application Support

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
This position requires strong technical‑functional judgment, a solid understanding of service‑based architectures, APIs, and Java components, structured analytical skills, and clear communication across involved teams to support effective diagnostics, issue resolution, and informed decision‑making.
Responsibilities
1. Incident and Request Management (AMS)
- Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript and related libraries or services.
- Manage tickets according to established standards for priority, impact, and response times.
2. Technical Analysis and Process Validation
- Validate synchronous and asynchronous integration flows, assessing mappings, constraints, exception handling, and expected functionality.
- Document findings, implemented solutions, and technical recommendations, ensuring full traceability and operational consistency.
3. Technical Coordination within the Development Ecosystem
- Collaborate with development teams to manage fixes, adjustments, or technical improvements resulting from incidents or requests.
- Coordinate tasks with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.
- Use version control tools such as Git and Bitbucket to support code review, traceability, and change validation.
- Follow up on technical analysis items to ensure proper implementation and closure.
4. Documentation and Operational Compliance
- Maintain updated technical documentation, including configurations, critical functions, integration flows, operational procedures, and support evidence.
- Prepare material required for internal audits, reviews, or continuous improvement initiatives.
- Record best practices, recurring solutions, and technical guidelines to strengthen team knowledge.
5. Support for Testing, Changes, and Releases
- Participate in functional and technical testing (SIT/UAT) to validate changes, fixes, and new features.
- Validate deliverables before deployment to production, ensuring technical and functional compliance.
- Provide support during post‑release stabilization by monitoring performance, logs, and overall system behavior.
6. Continuous Improvement within AMS
- Propose enhancements to improve performance, maintainability, security, traceability, and user experience.Support initiatives to strengthen the support model, automate tasks, and increase operational efficiency.
Who You Are
Required Knowledge and Skills
Technical Knowledge
- Operating Systems :Windows, Linux, Unix; basic commands, vi editor, shell scripting.
- Networks & Security :Networking concepts, protocols, and information security basics.
- Databases :SQL Server, Oracle, PL/SQL; Oracle 11+.
- Development :
- Languages :JSP, Java 1.4/1.8, C, HTML, JavaScript
- Preferred frameworks :Spring, Spring MVC, Struts, Hibernate
- Integration :RESTful APIs, OpenAPI, SOA, OAuth
- Other tools :Axis, Scheduler, Maven, Anypoint, Runtime Manager, API Manager
- Support Tools :Jira, ServiceNow, Control‑M
- Collaboration Tools :Office, Teams, OneDrive
- Version Control :Git, Bitbucket
- Integration Models :Synchronous and asynchronous patterns
Soft Skills
- Effective problem‑solving and diagnostic capability under pressure
- Clear communication with non‑technical users and technical teams
- Strong customer orientation and expectation management
- Teamwork and collaboration with developers, QA, infrastructure, and other IT areas
- Time management and the ability to prioritize multiple incidents
Education and Certifications
- Bachelor’s degree in Systems Engineering, Computer Science, IT, or a related field
- Preferred certifications: Java, Microsoft, ITIL
Experience
- Senior profile :+5 years in technical support or development with Java technologies
- Preferred:
- Experience in retail or familiarity with Palacio de Hierro systems
- Availability for shift rotation and after‑hours support (24/7 service)
- Experience in AMS environments and implementation projects
- Strong self‑management, continuous improvement mindset, and results orientation
Languages
- Spanish: 100%
- English: Basic
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel inclu