Operations Team Lead
The Implementation Team Lead will provide coaching, mentoring and leadership to Implementation Consultants. The Team Lead will collaborate with the Consultants, to identify areas of success and provide feedback and coaching around areas of improvement, as well as offer praise and positive promotion of a job well done. The Team Lead will be instrumental in assisting the Implementation Managers, by providing regular updates around staff performance, client issues, actions to be taken to improve department, drive quality metrics and maintain implementation success. The Team Lead must be able to identify and effectively communicate gaps in training, performance deficit trends, and offer improvement solutions. They will ensure all critical aspects of implementation issues are met and resolved appropriately and be willing to respond to new client issues in a prompt, accurate and courteous manner.
Primary responsibilities include supervising operations for their designated team, supervising the work of their assigned group on a day-to-day basis, providing support, coaching and development of new and existing team members, facilitating communication and expectations through regularly occurring meetings, 1:1s or team huddles, providing input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues, developing and collaborating with management on best practices and ways to improve the team's performance, troubleshooting escalated client/departmental issues and offering client solutions that align to both satisfaction and organizational direction, accountability to meet defined KPIs, acting as primary contact for new hires and partnering with ISA Team and L&D to make recommendations for supplemental training for all team members, using functional and technical knowledge to assist team members, assisting in answering client overflow calls, mentoring/coaching peers as needed, and all other duties as assigned.
Behaviors and skills include mentoring/coaching peers to success by providing timely coaching, feedback, and training that results in improved performance, organization, expert project management skills, excellent communication skills, research and troubleshooting complex problems, leveraging data, available insights, and analytics to drive performance & decision making, collaborating in a team environment, being adaptable and flexible, with the ability to manage change successfully, and pivot when necessary.
Education and experience requirements include minimum two years' experience in an Implementation role required, Bachelor's degree or an equivalent combination of education and experience preferred, complete understanding of Paylocity's implementation standards, policies, and procedures, proficiency in MS office, physical requirements including ability to sit for extended periods and use of computer and phone systems.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The pay range for this position is $55,300 - $79,000 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
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