Work Setup: Monday - Friday, Dayshift; Full Onsite
Location: Pasig
Industry: Telecommunications
Key Responsibilities:
- Lead and manage the Learning & Development function, including team supervision, learning strategy execution, and delivery of capability-building programs.
- Develop and implement L&D frameworks, training programs, and learning solutions aligned with business goals, operational needs, and employee development priorities.
- Partner with business leaders, HR, and operational teams to identify skills gaps and design relevant programs for technical, customer-facing, and leadership roles.
- Oversee the creation and delivery of onboarding, functional training, leadership development, and performance improvement initiatives using various learning methodologies.
- Establish learning effectiveness metrics, analyze training outcomes, and continuously improve programs based on data, feedback, and business requirements.
Qualifications:
- Bachelor's degree in Human Resources, Psychology, Education, Organizational Development, Business Administration, or a related field.
- Minimum of 5 years of experience in Learning & Development, with at least 2 years of managerial or team leadership experience.
- Proven L&D experience within the telecommunications (telco), BPO, contact center, or customer service-focused industry.
- Strong background in training needs analysis, instructional design, facilitation, leadership development, onboarding, and learning program management.
- Excellent leadership, communication, stakeholder management, and project management skills with the ability to collaborate across multiple business functions.
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