About the Role
We are looking for a highly organized and detail-oriented Learning & Development Coordinator to support the day-to-day coordination and administration of training activities across the organization.
This role will be responsible for managing training course arrangements, maintaining the annual training calendar through the Learning Management System, supporting mandatory and compliance training requirements, responding to training-related queries, and assisting with various Learning and Development initiatives.
This opportunity is ideal for someone with experience in training coordination, L&D administration, LMS support, HR administration, or learning operations who enjoys organizing learning activities, working with stakeholders, and maintaining accurate training records.
Key Responsibilities
- Create, upload, and maintain the annual training calendar in the Learning Management System.
- Ensure adequate training course availability to support operational and compliance requirements.
- Coordinate training sessions, workshops, course schedules, joining instructions, calendar invites, and webinar links.
- Communicate available training sessions and course information clearly and regularly to employees and managers.
- Review and respond to course requests received through email, phone, electronic forms, and request management systems.
- Liaise with external training providers and suppliers to arrange courses and maintain effective working relationships.
- Monitor upcoming course dates to ensure optimum attendance and take appropriate action when courses are under-subscribed.
- Raise purchase orders and process supplier invoices for training courses and related services.
- Respond to general training and Learning Management System queries in a timely and professional manner.
- Support learner-related activities, including training arrangements and equipment coordination when needed.
- Assist with Learning and Development activities such as sending questionnaires, coordinating workshops, preparing reports, and providing administrative support.
- Add and maintain course events in the Learning Management System and ensure they are available for employee booking.
- Update attendance records, learner profiles, course completion details, and evidence of prior training.
- Assist employees and managers with course bookings, including adding or removing individuals or groups from training sessions.
- Identify and escalate technical issues affecting Learning Management System users and assist in resolving them.
- Ensure all training and LMS data is accurate, complete, and up to date.
- Review and manage training-related requests through ServiceNow or similar request/ticketing systems.
- Support L&D cost tracking and ensure accurate recording of training-related expenses.
- Help document and map L&D processes to support process improvement and automation opportunities.
- Assist in compiling accurate Learning and Development data for HR reporting.
- Review digital learning platforms for generic courses and mandatory training content.
- Perform other related tasks within the scope of the role as needed.
Qualifications
- Experience in coordination or administrative support, preferably within Learning and Development, HR, training, or a related function.
- Experience arranging training courses, workshops, learning sessions, or similar activities.
- Experience administering or maintaining a Learning Management System.
- Proficient in Microsoft Office applications, particularly Excel and Word.
- Strong organizational and time management skills.
- Ability to manage multiple tasks, deadlines, and priorities with minimal supervision.
- High attention to detail and strong commitment to maintaining accurate records.
- Good written and verbal communication skills.
- Ability to build positive working relationships with employees, managers, internal stakeholders, external suppliers, and training providers.
- Customer-focused, proactive, and solutions-oriented.
- Able to work independently while collaborating effectively with the wider team.
Preferred Skills
- Experience using ServiceNow or a similar ticketing/request management system.
- Experience supporting mandatory, statutory, or compliance-related training.
- Exposure to HR reporting, L&D cost tracking, or training data management.
- Familiarity with digital learning platforms or online training tools.
- Ability to identify process improvement opportunities.
- Comfortable working with stakeholders across different locations and time zones.
- Flexible and able to adapt to changing priorities when required.
- Strong interest in employee learning, development, and continuous improvement.
Compensation
Compensation package to be discussed during the recruitment process.
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