Job Description:
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Providing production support including incident management, first and second line support for user queries, management of shared mailbox and handling related communications with stakeholders.
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Providing continuous support for existing content and automation running in the live environment, ensuring fast and quality driven bug fixes.
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Managing daily operations of the infrastructure supporting the global CSAT solutions, including application and database servers, virtual machines, Kubernetes workloads and cloud-based resources.
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Maintaining and monitoring the logging and monitoring services needed to ensure the smooth operation of the CSAT services.
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Maintaining proper security posture of the infrastructure in use, including patching and updating of servers, analysis and remediation of new and open vulnerabilities, enforcement of security standards.
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Designing, developing, implementing and maintaining workflow automation tools.
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Preparing, testing and implementing changes in line with HSBC processes, providing post go-live support, and ensuring that DevOps have the appropriate documentation and training needed to ensure a successful, uneventful go-live.
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Ensuring that issues raised in their area are solved and followed to conclusion.
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Writing technical documents to support items that have been developed and delivered by the team.
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Proposing new technologies and techniques to quickly and comprehensively identify vulnerable infrastructure and platforms.
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Collaborating with stakeholders at various levels across Cybersecurity and other IT teams, to develop solutions that protect HSBC.
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Acting as a Technical SME for the platforms hosting the Cybersecurity applications.
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Providing SME input into new technology deployments and new features.
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