Job Title
Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas. Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations. Findings and recommendations are considered technically authoritative and normally accepted without significant revision.
Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors. Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology). Provides technical guidance to staff as needed. Recommends procedural changes to ensure business continuity and operational stability. Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects. Negotiates with managers across various Service components to obtain necessary resources and organizational support.
Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives. Directs, as needed, the development and implementation of employee training related to these efforts. Reviews and integrates training initiatives across offices, branches, and sections in a cross- functional manner within Taxpayer Services and other BODs.
Prepares and delivers executive-level briefings and comprehensive reports to inform senior leadership of project and program plans, progress, risks, and strategic recommendations.
Provides project leadership for enhancements to automated systems, including the addition and expansion of workflows supporting Taxpayer Services operations. Leads enterprise modernization efforts impacting customer service provided by Taxpayer Services and other BODs. Collaborates with internal teams to establish official performance metrics and reporting mechanisms that support executive decision-making and fulfill external reporting requirements.
STANDARD POSITION DESCRIPTIONS (SPD): PD26101 Visit the IRS SPD Library to access the position descriptions.
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