IT Manager/Senior IT Engineer in Computing Services Centre

Addr 17/F, Lau Ming Wai Academic Building,
City University of HK,
83 Tat Chee Avenue, Kowloon Tong, HK
IT Manager/Senior IT Engineer in Computing Services Centre [Ref. R/107/25]
The Computing Services Centre (CSC) at City University of Hong Kong manages the University’s Information Technology infrastructure and services covering Data Centre Operations, Cloud and System Hosting, Research Computing and High-Performance Computing, Communication and Networking, Workspace and Audio-Visual Technologies, and other related IT functions to support the University’s operations.
Duties
Manage and oversee AI projects from planning, design, development, and monitoring to closure, ensuring timely delivery and alignment with organisational goals and effective resource management;
Design, develop, and deploy AI solutions across mobile, web, and kiosk platforms, ensuring seamless user experience and integration with CityUHK systems and APIs;
Liaise with stakeholders to gather requirements, translate them into technical specifications, and deliver AI solutions that meet business needs;
Develop and maintain reports, dashboards, and visualisations to monitor AI project performance and ROI, providing actionable insights to stakeholders;
Create and maintain comprehensive documentation, including system design, operations, and user guides. Facilitate knowledge transfer and provide training for end-users and IT teams on AI tools and systems;
Conduct Proof of Concept (PoC) on emerging AI technologies, tools, and frameworks, proposing innovative solutions and use cases to drive continuous improvement; and
Perform any other duties as assigned.
Requirements
A Bachelor’s degree in Computer Science/Artificial Intelligence/Information Technology, or related fields, with over 10 years of relevant experience;
Proven track record in managing AI solution deployment, including chatbots, AI assistant using frameworks like TensorFlow, PyTorch, and LangChain, and programming languages such as Python and Java;
Hands‑on experience with deploying and fine‑tuning AI models on cloud platforms (e.g., Azure, Deepseek, AWS, Alibaba) and on‑premises GPU servers, along with familiarity with DevOps practices for AI model deployment, monitoring, and troubleshooting;
Experience with RESTful APIs, webhooks, and middleware technologies;
Excellent communication skills for collaborating with stakeholders, end users, and technical teams, with proficiency in English and Chinese (including Putonghua); and
Strong problem‑solving skills, ability to work independently or in teams in a fast‑paced environment, and a proactive mindset for adopting emerging AI technologies are required.
Candidates with less experience may be considered for appointment as Assistant IT Manager/IT Officer.
Shortlisted candidates will be invited for a written test.
(Those who have responded to the previous advertisement need not re‑apply.)
Salary and Conditions of Service
Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed‑term contract; fringe benefits include gratuity, leave, medical and dental schemes.
City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment‑related purposes.
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