Manager, Learning and Development
Capital One's Commercial Banking (CML) and Financial Services (FS) L&D team is hiring a Learning & Development Manager dedicated to our Commercial Banking business.
In this role, you will have a dual focus: owning CML's high-impact Differential Investment Programs and serving as the primary Learning Consultant for assigned business lines within CML. You will design and scale structured, cohort-based learning experiences that feel high-touch and tailored, while working directly with business leaders to identify performance gaps and deliver practical learning solutions.
Key Responsibilities
- Cohort Program Leadership
- Design & Scale Cohort Programs: Lead the strategy, development, and execution of CML's Differential Investment Programs, creating structured learning paths that build strong peer networks.
- Modernize the Learner Experience: Update program formats using modern digital platforms, AI-driven adaptive learning paths, microlearning, and self-paced application exercises without losing the high-engagement, premium feel of the cohort experience.
- Program Operations: Oversee end-to-end program delivery, leveraging modern tools to streamline participant selection, facilitator preparation, schedule management, and curriculum updates.
- Business Line Consulting & Strategy
- Consult with Business Leaders: Act as the dedicated L&D partner for assigned CML business lines. Meet regularly with leaders to identify skill gapsincluding AI fluency and digital skill adoptionand recommend targeted learning solutions.
- Align Solutions to Business Goals: Focus training efforts on clear business outcomes rather than off-the-shelf course delivery.
- Cross-Team Alignment: Partner with colleagues across the broader CML, FS, and enterprise L&D teams to reuse existing learning assets, share effective practices, and avoid duplicate work.
- Delivery & Measurement
- Workshop Facilitation: Lead engaging in-person and virtual workshops for cohorts and business unit teams across all experience levels.
- Track Impact & Analytics: Measure program success using participant feedback, AI-assisted learning analytics, skill growth tracking, and post-training job performance data.
- Team Coaching: Mentor and support junior L&D team members working on program execution.
Basic Qualifications
- Bachelor's Degree or military experience
- At least 3 years of client facing consulting experience
- At least 3 years of experience working in Learning and Development
- At least 3 years of experience managing cohort-based learning programs
- At least 2 year of project management experience
Preferred Qualifications
- Masters Degree
- 3+ years of learning strategy creation experience
- 4+ years of experience designing, launching, or managing cohort-based learning programs
- 3+ years of experience using modern learning platforms (LXPs/LMS), content authoring tools, and learning analytics.
- Direct experience consulting with business leaders to diagnose performance gaps and recommend training solutions.
- Experience facilitating live training sessions in both virtual and in-person settings.
- Demonstrated ability to manage complex, multi-week learning projects from kickoff to evaluation.
- Experience working within Commercial Banking, Financial Services, or a similarly regulated industry.
- Experience modernizing traditional training programs using digital tools, AI productivity software, peer-to-peer networking, or blended formats.
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