Senior Manager, Learning & Development
Your potential has a place here with TTEC's award-winning employment experience. As a Senior Manager, Learning & Development working onsite in Five Ecom, Pasay City, Philippines, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all! What You'll Do: L&LD Senior Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. During a Typical Day, You'll:
- Achieve 100% of training completion goals.
- Manage day-to-day operations, processes, and reporting
- Improve the key success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Develop, coach, support, and evaluate the team.
- Ensure team has tools, systems, and support needed to perform trainings.
What You Bring to the Role:
- 2-3 years' experience managing training and/or adult learning programs
- 6+ years' experience in training and/or adult learning
- Strong coaching skills
- Data analysis and reporting skills
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
- Call center experience
What You Can Expect:
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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