Manager, Program Optimization

Services Operations Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.

Key Responsibilities:

• 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization's bottom line. Manage/drive core services operations projects and/or process improvements.

• 15% Manage Day-to-Day Process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.

• 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.

• 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.

• 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.

• 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.

• 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.

• 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.

• 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

• This Position typically reports to Senior Manager Ops Process.

• This role has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Novice SQL/GBQ skills

• Certified Project Management Professional (PMP)

• Prior experience in a consulting and/or project management role within a corporate environment preferred

• Strong analytical stills and business acumen

• Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles

• 3 years of sales or process management in related area

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• 1+ year of previous leadership experience

Certifications:

• Certified Project Management Professional (PMP)

Competencies:

• Action Oriented

• Manages Ambiguity

• Communicates Effectively

• Strategic Mindset

• Strong business, functional and/or store knowledge for their area of responsibility

• Strong operations, retail and/or field experience required

• Ability to partner/communicate well with the field/stores

• High sense of urgency in responding to field needs

• Strong big picture; strategic thinking skills

• Strong quantitative skills such as statistics and data analysis