Manager Program Support
Henderson, Nearest Major Market: Las Vegas
DSV is growing rapidly and continuously evaluating and entering new market segments. The Program Support Manager for North America brings an entrepreneurial spirit, dedication to excellence, and experience leading large programs successfully. Reporting to the Vice President of eCommerce, this role will oversee the day-to-day execution and introduction of new products and programs to the marketplace.
Essential duties and responsibilities include:
- Acting as a detailed knowledge expert of DSV's new product capabilities, roadmap, systems, and operations.
- Developing strong relationships across the North American region and contributing to the development of the strategy to achieve product goals.
- Overseeing the execution of DSV's market segment expansions to new and existing facilities in the United States and Canada set by executive leadership.
- Ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network.
- Correcting gaps in the network.
- Performing individualized research to develop guidelines and rules based on local rules and regulations.
- Managing programs successfully offering centralized support across the program.
- Overseeing the continuous improvement of customer and facility implementations.
- Ensuring customer and facility playbooks are up to date and being utilized with 100% compliance.
- Overseeing the development and maintenance of sales enablement materials like customer qualification tools and product guides.
- Supporting business development activities by acting as a vertical knowledge and solutioning expert.
- Understanding common customer service issues across the network; developing plans to mediate, deploy, and monitor across each local facility.
- Identifying and evaluating common tools and practices - overseeing implementation at each local facility.
- Overseeing implementation of new parcel carriers, monitoring performance, ensuring KPI delivery, and managing usage appropriately.
- Identifying reporting opportunities and partnering across the organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports.
- Overseeing implementation of new technologies such as automation, regulatory monitoring, and transportation systems across the network.
- Leading voice of customer and voice of business feedback and providing recommendations to executive leadership for improvements.
Skills and abilities:
- Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required.
- Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities.
The expected base pay range for this position is $87,000.00 $91,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
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