Senior Manager, Software Engineering - Cloud Platform

Senior Manager, Software Engineering - Cloud Platform

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Location: New York, NY; San Francisco, CA

The Cloud Platform Engineering team builds and operates the highly available, active-active mission-critical AWS-centric infrastructure that powers Salesforce at scale. We treat the internal cloud as a product designed to maximize developer velocity through automation-first thinking and a strict "No Ticket-Ops" philosophy. We are defining the next generation of platform engineering by running a LEAN, innovative team (46 FTEs) that leverages AI as much as humanly possible. By integrating AI agents directly into our GitOps workflows and our enterprise WorkOS (Slack), we aim to build a smart, secure platform that our internal developers love.

The Shared Team DNA - While every member of our team has a distinct focus area, we are all "T-shaped" engineers who learn from one another. Regardless of your title, you must share our collective passion for:

• Customer Focus: Treating internal developers as our primary customers and prioritizing their velocity and user experience.
• Automation: Eradicating manual toil and "ticket-ops" via GitOps and AI-augmented workflows.
• Security: Believing that security should be "shifted left" and built into the code, not bolted on as an afterthought.
• SRE Mindset: Engineering for failure, prioritizing self-healing systems, and maintaining a 99.999% availability standard.
• Observability: Relying on telemetry, centralized logging, and ChatOps to proactively identify and resolve issues.

About the Role

As a Senior Manager and "Player-Coach," you are the product and technical owner for our AWS next-generation internal cloud platform. You have been the past owner/operator of an AWS Organization and understand what it takes to provide governance at scale across hundreds or thousands of accounts. In our team's operational model, while your engineering leads determine how the platform is built and validated, you determine what needs to be built. You prioritize the strategic roadmap, own the primary relationship with our CISO and executive security stakeholders, and grow a high-performing engineering organization. You will bridge the gap between developer velocity and rigorous security, ensuring the platform meets our strictest Mission Critical and NIST 800-53 R5 compliance standards by design.

Your Impact - Responsibilities

• Product Ownership & Strategy (Primary Focus)

  • The Roadmap: Act as the ultimate product owner for the platform. You will prioritize the roadmap (e.g., expanding to new geographic regions, supporting new computer architectures) based on customer needs and business value.

  • Stakeholder Alignment: Own the relationship with the Security organization and the CISO, ensuring our platform's automated guardrails satisfy enterprise compliance requirements seamlessly.

• People Leadership & Culture

  • Team Growth: Hire, coach, and develop a LEAN, elite team SREs, Architects, and Security Automation Engineers, providing regular feedback and career guidance.

  • Operational Culture: Instill a "No Ticket-Ops" and "Shift-Left" philosophy where all tasksfrom environment provisioning to incident responseare fully automated via CI/CD pipelines.

  • Collaboration: Foster an inclusive environment that values psychological safety, post-mortem excellence, and continuous learning.

• FinOps & Technical Governance

  • Cloud Economics: Act as the ultimate owner of the cloud budget. Drive financial accountability across engineering teams by shifting cost-estimation left into the Pull Request process, flagging cost impacts before resources are deployed.

  • AI Integration: Oversee the strategic integration of AI Agents and LLMs into the GitOps workflow to automatically analyze infrastructure Pull Requests, accelerating approvals and reducing human toil.

Minimum Qualifications

• 8+ years of AWS Cloud Infrastructure experience with 3+ years of direct people management.

• Deep expertise in AWS Multi-Account Strategy, including Organizations, Control Tower, and programmatic preventative guardrails (SCPs).

• Expert proficiency in Infrastructure as Code (IaC), specifically with Terraform or AWS CDK.

• Proven experience operating an Enterprise Landing Zone or internal developer platform at scale.

• Strong understanding of AWS networking and security, including VPC design, PrivateLink, Transit Gateway, and secrets management (AWS Secrets Manager/KMS).

• Proven experience operating as a Product Owner for an enterprise-scale internal developer platform or cloud landing zone.

• Deep understanding of multi-account cloud strategies, centralized governance, and programmatic preventative guardrails.

• Proven track record of designing and operating mission-critical services with 99.999% uptime requirements, automated failover mechanisms, and active-active regional architectures.

• Strong understanding of modern, cloud-native security paradigms, including "Private-by-Default" networking, centralized egress inspection, and enterprise-grade secrets management.

Preferred Qualifications

• AWS Certifications : Solutions Architect Professional or Security Specialty.

• Experience leading AWS-centric teams that implement and scale automated "vending machine" solutions to provision secure, compliant cloud environments instantly.

• Background working within heavily regulated environments (e.g., NIST 800-53, FedRAMP, SOC 2, SOX) and automating compliance evidence collection.

• Familiarity with leveraging LLMs and AI Agents to automate code reviews, security audits, or operational runbooks.

• Track record of improving team engagement, diversity, and retention metrics within highly technical platform or SRE teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.