Manager, Systems Software Engineering
This position involves meeting with business stakeholders and technical team members to gather, analyze, and translate development requirements. It also includes participating and taking the lead in the discovery, planning, and implementation of projects and/or issues. The role has the authority to create, modify, and architect programs to maintain and enhance current business operations using current change procedures. Additionally, it involves maintaining and supporting ServiceNow operational functions, working with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity, and using scripting tools and ServiceNow functionality to create scripts and automate tasks.
The candidate should have a B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience. They should possess comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience. The ideal candidate should have 5-7 years of experience as a ServiceNow Developer, strong verbal and written skills, strong analytical and problem-solving skills, the ability to work well with people from many different disciplines, the ability to adapt to a dynamic, rapidly changing business and technical environment, system/process automation (orchestration) experience, experience with ServiceNow integrations with third-party applications, understanding of ITIL processes and how they are implemented in ServiceNow, experience with working or developing in one or more of the following: JavaScript, CSS, AJAX, HTML or HTML 5, and ServiceNow Certified Application Developer and ITIL certification are pluses.
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