Mandarin Customer Relations Coordinator (Hybrid Set-up)

Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Customer Relations Coordinator
Company Industry: BPO Company (Primary Research Services Account)
Work Location: Makati City
Work Schedule: Nightshift (training) | Dayshift (after training)
Salary: Php 120,000
Work Set Up: Work On-site (training) | Hybrid Set-up (after training)
-(2 days remote, 3 days onsite)
BENEFITS :
- 13th Month Pay
- Government Mandated Benefits
- Vacation leave and Sick leave
- HMO starts on Day 1
- US Holiday leave
- Free snacks
- Paid trainings
- Monday breakfast
- Regular team events
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
- Bachelor’s graduates in any course are welcome to apply.
- Having an HSK 5 and 6 certificate is a big advantage.
- Having experience in conducting professional phone calls and writing clear, concise emails to senior executives.
- Having BPO experience is a big plus.
- Having strong communication and problem‑solving skills.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Mandarin Client Relations Associate is responsible for handling client coordination, expert sourcing, communication, and overall project management.
- Oversee client projects from initiation to completion, ensuring efficient coordination and on-time delivery.
- Conduct professional conversations and calls in both Mandarin and English.
- Identify, source, and recruit qualified industry experts based on client needs.
- Perform outreach, candidate screening, and scheduling of expert consultations.
- Communicate effectively with Mandarin-speaking and English-speaking clients, experts, and stakeholders across various countries and time zones.
RECRUITMENT PROCESS:
- Paper Screening
- Initial Screening with the HR (Phone or Online Interviews)
- Submit a self-introduction video in Mandarin
- Client’s HR Interview
- Case Study
- Final Interview (Panel Interview)
- Job Offer