Company Profile: A multinational company specializing in business process outsourcing (BPO), customer support, and business solutions for organizations across various industries. It provides customer service, technical support, sales, and back-office operations while leveraging digital technologies to enhance operational efficiency and customer experience.
Position: Mandarin Helpdesk Specialist (Restaurant Management Platform)
Industry: BPO Company
Location: Alabang, Muntinlupa
Schedule: Shifting Schedule
Salary: Php 117,000
Work Set-up: Work on-site
BENEFITS :
Government Mandated Benefits
Work-on-site allowance
Extensive HMO coverage for you and your dependents
Non-Taxable Allowance on top of your Basic Salary
Excellent Program Incentives based on performance
Group Life Insurance
30 Service Incentive Leaves (Paid Time Off)
REQUIREMENTS OF THE JOB:
Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
Open to undergraduates and degree holders of any course.
Having experience in Customer Service is an advantage.
RESPONSIBILITIES OF JOB APPLICATION:
Assist Restaurant Managers on how to navigate the system
Guide Managers on how to update menu, prices, and inventory
Assist crew when devices are not printing the receipts
Guide Restaurant managers when the schedule tracker is not updating
Extend answers on inquiries about paper jamming or Device not powering on
Provide crew and waiters answers when credit card transactions failed