Now Hiring: Application Analyst (Jr., I & II) – EHR / Epic Onsite – Querétaro, Mexico | Healthcare IT
We are seeking Application Analysts at three levels (Jr., Level I, and Level II) to join our growing team in Querétaro. This is an exciting opportunity for professionals with experience in EHR/EMR systems (Epic or similar) to support and optimize healthcare applications that drive patient care and operational excellence.
Whether you are starting your career or bringing years of experience, this role offers a clear growth path in Healthcare IT.
Compensation & Benefits
Jr. (Entry Level | 1–2 YOE): $18 K – $22 K MXN gross/month + legal + additional benefits
Level I (Intermediate | 2–4 YOE): $25 K – $30 K MXN gross/month + legal + additional benefits
Level II (Senior | 5+ YOE): $38 K – $42 K MXN gross/month + legal + additional benefits
Direct Hire by the company's legal entity in Mexico.
About the Role
As an Application Analyst, you will provide frontline to advanced support for clinical and business applications, collaborate with cross-functional teams, and contribute to system improvements in a healthcare environment.
You will work with key Epic modules such as:
HBC (Hospital Billing), Cadence, Security, Ancillary Systems, and Imaging
Core Responsibilities (All Levels)
Provide application support, resolve incidents, and fulfill service requests within SLAs
Deliver excellent customer service and communicate effectively with stakeholders
Maintain and update application and process documentation
Collaborate with vendors and internal teams to resolve issues and improve performance
Support system upgrades, enhancements, and maintenance activities
Develop understanding of clinical and business workflows
Ensure compliance with internal processes and healthcare standards
Contribute to continuous improvement initiatives
Application Analyst Jr. (Entry Level | 1–2 YOE)
Requirements
~1–2 years of experience in IT, Healthcare IT, or Application Support
~ Exposure to EHR/EMR systems (Epic preferred or similar platforms)
~ Basic understanding of healthcare workflows (clinical or administrative)
~ Strong analytical mindset and willingness to learn
~ Strong communication and teamwork skills
Key Focus
Learning EHR systems and Epic modules (HBC, Cadence, Security, Ancillary, Imaging)
Gaining certifications and following structured training paths
Supporting basic incidents and requests under guidance
Application Analyst I (Intermediate | 2–4 YOE)
Requirements
~2–4 years of experience in Healthcare IT or Application Support roles
~ Hands-on experience with Epic (preferred) or other EHR/EMR systems
~ Experience supporting one or more modules (HB & C, Cadence, Security, etc.)
~ Solid troubleshooting and problem-solving skills
~ Ability to work independently on standard issues
~ Experience collaborating with vendors or cross-functional teams
Key Focus
Managing incidents and requests independently
Supporting module configuration and enhancements
Participating in upgrades and small projects
Improving workflows and documentation
Application Analyst II (Senior | 5+ YOE)
Requirements
~5+ years of experience in Healthcare IT or Application Support
~ Strong hands-on experience with Epic (preferred) or similar EHR/EMR systems
~ Proven experience supporting multiple modules (HBC, Cadence, Security, etc.)
~ Experience with ITIL processes (Incident, Request, Change Management)
~ Strong analytical, problem-solving, and communication skills
~ Ability to work independently and lead initiatives
~ Bachelor's degree in IT, Computer Science, Healthcare Informatics, or related field (or equivalent experience)
Advanced Responsibilities
Own and manage complex incidents and requests end-to-end
Lead upgrades, enhancements, and system lifecycle activities
Build and maintain vendor relationships for escalations and support
Lead small projects or workstreams, coordinating timelines and stakeholders
Develop and maintain architecture and integration documentation
Support full application lifecycle (implementation → optimization → decommissioning)
Mentor junior and mid-level analysts
Key Focus
Leading initiatives and driving system optimization
Mentoring team members
Ensuring operational excellence and scalability
Additional Details
~ Onsite role in Querétaro (mandatory)
~ Participation in on-call rotation (24/7 support) may be required
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