OverviewNow Hiring: Application Analyst (Jr., I & II) – EHR / Epic Onsite – Querétaro, Mexico | Healthcare IT.
We are seeking Application Analysts at three levels (Jr., Level I, and Level II) to join our growing team in Querétaro.
This is an exciting opportunity for professionals with experience in EHR/EMR systems (Epic or similar) to support and optimize healthcare applications that drive patient care and operational excellence.
Whether you are starting your career or bringing years of experience, this role offers a clear growth path in Healthcare IT.Compensation & BenefitsJr.
(Entry Level | 1–2 YOE): $18K – $22K MXN gross/month + legal + additional benefitsLevel I (Intermediate | 2–4 YOE): $25K – $30K MXN gross/month + legal + additional benefitsLevel II (Senior | 5+ YOE): $38K – $42K MXN gross/month + legal + additional benefitsAbout the RoleAs an Application Analyst, you will provide frontline to advanced support for clinical and business applications, collaborate with cross-functional teams, and contribute to system improvements in a healthcare environment.
You will work with key Epic modules such as HBC (Hospital Billing), Cadence, Security, Ancillary Systems, and Imaging.Core Responsibilities (All Levels)Provide application support, resolve incidents, and fulfill service requests within SLAsDeliver excellent customer service and communicate effectively with stakeholdersMaintain and update application and process documentationCollaborate with vendors and internal teams to resolve issues and improve performanceSupport system upgrades, enhancements, and maintenance activitiesDevelop understanding of clinical and business workflowsEnsure compliance with internal processes and healthcare standardsContribute to continuous improvement initiativesApplication Analyst Jr. (Entry Level | 1–2 YOE)Requirements1–2 years of experience in IT, Healthcare IT, or Application SupportExposure to EHR/EMR systems (Epic preferred or similar platforms)Basic understanding of healthcare workflows (clinical or administrative)Strong analytical mindset and willingness to learnStrong communication and teamwork skillsKey FocusLearning EHR systems and Epic modules (HBC, Cadence, Security, Ancillary, Imaging)Gaining certifications and following structured training pathsSupporting basic incidents and requests under guidanceApplication Analyst I (Intermediate | 2–4 YOE)Requirements2–4 years of experience in Healthcare IT or Application Support rolesHands-on experience with Epic (preferred) or other EHR/EMR systemsExperience supporting one or more modules (HB&C, Cadence, Security, etc.)Solid troubleshooting and problem-solving skillsAbility to work independently on standard issuesExperience collaborating with vendors or cross-functional teamsKey FocusManaging incidents and requests independentlySupporting module configuration and enhancementsParticipating in upgrades and small projectsImproving workflows and documentationApplication Analyst II (Senior | 5+ YOE)Requirements5+ years of experience in Healthcare IT or Application SupportStrong hands-on experience with Epic (preferred) or similar EHR/EMR systemsProven experience supporting multiple modules (HBC, Cadence, Security, etc.)Experience with ITIL processes (Incident, Request, Change Management)Strong analytical, problem-solving, and communication skillsAbility to work independently and lead initiativesBachelor's degree in IT, Computer Science, Healthcare Informatics, or related field (or equivalent experience)Advanced ResponsibilitiesOwn and manage complex incidents and requests end-to-endLead upgrades, enhancements, and system lifecycle activitiesBuild and maintain vendor relationships for escalations and supportLead small projects or workstreams, coordinating timelines and stakeholdersDevelop and maintain architecture and integration documentationSupport full application lifecycle (implementation → optimization → decommissioning)Mentor junior and mid-level analystsKey Focus (Senior)Leading initiatives and driving system optimizationMentoring team membersEnsuring operational excellence and scalabilityAdditional DetailsOnsite role in Querétaro (mandatory)Participation in on-call rotation (24/7 support) may be required
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