Onsite It & Network Support Engineer

Location
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Morocco, Rabat

Work Mode

Fully Onsite (5 days per week)

Contract Type

Self-Employed (B2B)

Language Requirements

• 
  
• Good English communication skills
  

Job Description

• 
  
• Perform basic troubleshooting, installation, or maintenance for office infrastructure and EIT services such as printing, connectivity, platform, and voice.
  
• Install, test, and remove basic network devices such as switches, routers, and access points;
  support site/CORE equipment inside the office, including out-of-band, firewall, NAC, DNS, and security.
  
• Perform basic network connectivity troubleshooting (e.G., Wi‑Fi, LAN).
  
• Provide on‑prem support for smart‑metering and other real‑estate solutions within office environments, including smart office sensors, smart metering, and digital signage.
  
• Perform basic PABX tasks where applicable, in coordination with the Level‑2 team.
  
• Receive, install, and test printers.
  
• Receive, test, and perform basic troubleshooting on AV equipment, in coordination with the remote AV support team.
  
• Deploy workplace monitors, test, and handle logistics.
  
• Provide support to remote Level‑2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
  
• Provide onsite assistance during scheduled maintenance or escalations, as coordinated by Ericsson.
  
• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
  
• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
  
• Escort third‑party providers to the Ericsson local data room (local network provider, global print provider/partner, global video provider/partner).
  
• Assist during internal/external audits, SOX, and other compliance activities.
  
• Support office moves, equipment relocations, or hardware refresh projects. xhfqzwm
  
• Assist local business events such as AEMs and demos (demand‑based).
  

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