Title: Senior OnBase Developer & Support Engineer
Location: McKinney, TX (Hybrid)
Type: Contract
Job Summary
- We are seeking a highly experienced Senior OnBase Developer to design, develop, and support enterprise content management (ECM) solutions using Hyland's OnBase platform.
- This is a hybrid development and support role requiring the candidate to handle production incidents, fulfil service requests, and deliver enhancements - all while maintaining high system availability and user satisfaction.
Key Responsibilities:
- Incident Management: Investigate, troubleshoot, and resolve OnBase production incidents within defined SLA timelines
- Root Cause Analysis: Perform RCA on recurring issues and implement permanent fixes to reduce incident volume
- Service Requests: Analyze, estimate, and deliver OnBase enhancements and configuration changes requested by business teams
- Design and develop OnBase workflows, Unity Forms, document types, and integrations
- Lead and participate in OnBase upgrades, patches, and environment maintenance
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Maintain and update technical documentation including runbooks, solution designs, and change records
- Coordinate with infrastructure, DBA, and application teams during incident resolution
- Mentor junior team members and provide technical guidance
- Ensure all changes follow ITIL-aligned change management processes
Required Skills & Qualifications:
- 10+ years of hands-on OnBase development and administration experience
- Proven experience in a production support or application support capacity
- Proficiency in OnBase Workflow, Document Imaging, Unity Forms, and Reporting Dashboards
- Strong experience with OnBase Unity Scripts (C#/.NET)
- Experience with OnBase API / Integration Server for third-party integrations
- Solid understanding of SQL Server - queries, stored procedures, and performance troubleshooting
- Familiarity with ITIL framework - Incident, Problem, and Change Management
- Experience working with ticketing systems such as ServiceNow, Jira, or Remedy
- Knowledge of OnBase environment management across Dev, QA, and Production
Preferred / Nice-to-Have Skills:
- Hyland OnBase Certified System Administrator (OCSA) or equivalent certification
- Familiarity with Agile/Scrum or Kanban methodologies for managing support queues
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