Title: Operations Program Coordinator
Location: Remote, anywhere in Delhi NCR, Hyderabad, and Bengaluru
Duration: Fulltime, with BayOne Solutions
Position Summary
The Operations Coordinator plays a critical role in supporting daily operational processes by ensuring smooth onboarding and offboarding activities, timely completion of access and asset-related tasks, and efficient coordination between workers, stakeholders, and internal teams. This role requires strong organizational skills, attention to detail, and the ability to manage multiple operational responsibilities in a fast-paced environment.
Key Responsibilities
Onboarding & Offboarding
- Facilitate end-to-end onboarding and offboarding processes for workers and contractors.
- Conduct Pre-Onboarding Orientations to ensure workers are informed and prepared prior to their start date.
- Ensure all onboarding requirements and tasks are completed accurately and within the required timelines.
- Coordinate timely offboarding activities including access removal and asset retrieval.
Asset Management
- Manage company asset assignments, requests, tracking, and retrieval processes.
- Coordinate shipment and retrieval of equipment such as laptops, Chromebooks, keys, and other work-related assets.
- Ensure assets are returned promptly to avoid unnecessary charges or delays.
Operational Support
- Provide operational assistance to stakeholders regarding:
- Statement of Work (SOW) creation
- SOW amendments
- Project creation requests
- Ensure contracts and worker engagements are amended and processed in a timely manner.
Access & Ticket Management
- Manage and monitor daily operational tickets related to access concerns and requests.
- Coordinate with relevant teams to ensure timely resolution of access-related issues.
- Maintain accurate tracking and documentation of operational requests and updates.
Worker & Stakeholder Support
- Provide assistance and guidance to workers regarding work-related concerns and operational inquiries.
- Serve as a point of contact for onboarding-related questions and support.
- Maintain professional communication with stakeholders, clients, and workers to ensure smooth operational processes.
Qualifications:
- Strong organizational and multitasking skills.
- Strong experience with VMS system (Fieldglass preferred).
- Experience in facilitating end-to-end onboarding and offboarding processes for workers and contractors is required.
- Excellent communication and coordination abilities
- Ability to work in a fast-paced environment with minimal supervision
- Detail-oriented with strong problem-solving skills
- Experience in operations, onboarding coordination, workforce support, or administrative support is preferred
- Proficiency in Google Workspace, Microsoft Office, or ticketing systems is an advantage
Core Competencies:
- Time Management
- Accountability
- Adaptability
- Customer Service Orientation
- Process Coordination
- Attention to Detail
- Team Collaboration
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